Refund policy

Returns & Refunds

Because our products are essential oils, we cannot accept returns for change of mind. This is for hygiene and product safety reasons, so every customer receives a bottle that has not been handled or opened by anyone else.

Damaged, leaking or wrong items

If your order arrives damaged, leaking, or is not what you ordered, please email us at alussence@gmail.com within 3 days of delivery with your order number and a photo of the item and packaging. We will send you a free replacement or a full refund, whichever you prefer. You do not need to send the item back unless we ask you to.

Refunds

Approved refunds are made to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your bank.

Cancellations

You can cancel your order free of charge before it has been dispatched. Just email us as soon as possible with your order number.

Questions

For anything else, contact us at alussence@gmail.com and we will be happy to help.